FAQ

We provide a wide range of custom and themed lifesize cutouts to suit any event! Our menu includes:

• Adult Cutouts, Child Cutouts, and Cartoon Cutouts for personalized fun
• Celebrity-themed items like Celeb Cutouts and Celeb Masks for fan experiences
• Themed options such as Anime/Video Games, Arabian Nights, Beach, Birthday, Bollywood, British, Christmas, Circus, Construction, Dinosaurs, and more
• Backdrops to enhance your party atmosphere
• Custom Cutouts for unique designs tailored to your celebration

Each product is crafted with premium materials and vibrant printing in our Houston workshop to ensure they become the centerpiece of your unforgettable moments.

Absolutely! We specialize in Custom Cutouts. Simply provide your design ideas, and our creative team will work with you to create a perfect, personalized cutout. All orders are processed within 1-2 business days to ensure quality before shipping.

Our cutouts are made with high-quality, durable materials and printed using vibrant technology to ensure they look stunning and last through your event. We carefully package each order to protect it during delivery.

We offer worldwide delivery to bring your celebrations to life anywhere! However, please note that some Asian regions and remote areas may have restrictions. Our shipping options are designed for your convenience:

• Standard Express Shipping – $12.95: Perfect for faster delivery! Orders arrive in 10-15 days after dispatch using trusted carriers like DHL Express or FedEx. Real-time tracking is included so you can monitor your order every step of the way.
• Free Standard Shipping: Great for budget planning! Enjoy free shipping on all orders over $50. This uses EMS service, with delivery in 15-25 days after dispatch, ideal for advance party planning.

All orders are processed within 1-2 business days. Once dispatched, you’ll receive tracking details to follow your celebration essentials.

While we serve most global locations, delivery to certain Asian regions and remote areas might not be available. If you’re unsure, contact us at [email protected] before ordering, and we’ll check availability for your address.

Currently, we offer Standard Express Shipping as our fastest option. If you need your cutouts urgently, we recommend placing your order early to account for processing and transit times. For special requests, reach out to us, and we’ll do our best to assist.

We accept multiple secure payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Your payment information is protected, and we prioritize your peace of mind with our secure checkout process.

Yes! We use industry-standard security measures to ensure your payment details are safe. You can shop with confidence knowing that your data is protected.

We want you to be thrilled with your purchase! If you’re not completely satisfied, we offer a 15-day return policy from the date you receive your order. Please contact our support team at [email protected] to initiate a return. Items must be in original condition for a refund or exchange.

We take great care in packaging to prevent damage, but if your order arrives in less-than-perfect condition, let us know immediately. Provide photos of the damage, and we’ll work to resolve it quickly, whether through a replacement or refund.

Once your order is dispatched, we’ll email you a tracking number. For Standard Express Shipping, you can use this to monitor your delivery in real-time via DHL or FedEx. For Free Standard Shipping, tracking may be available through EMS depending on your location.

Orders are processed quickly to ensure timely delivery, so modifications or cancellations are only possible within a short window after placement. Contact us as soon as possible at [email protected], and we’ll check if changes can be made.

Currently, we offer free shipping on orders over $50. For updates on promotions or loyalty programs, sign up for our newsletter on our website or follow us on social media.

We’re here to help! Reach out via email at [email protected]. Our team based in Houston, US, will respond promptly to assist with any questions or concerns.

Our workshop is at 2165 Stiles Street, Houston, US 35572. We combine American creativity with international accessibility to serve celebration enthusiasts worldwide.