Hey there, celebration planner! At Lifesize Cutouts Shop, we’re all about making your parties unforgettable with our vibrant cutouts and themes. But we understand that sometimes things don’t go as planned. Don’t worry – we’ve got you covered with our hassle-free returns and exchanges policy!

📦 Return & Exchange Basics

We want you to be thrilled with your purchase! If you’re not completely satisfied, here’s what you need to know:

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unused, in original packaging, and in resalable condition
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds will be issued to your original payment method
🎯 Important Note: Due to the personalized nature of our products, Custom Cutouts and Custom Creations cannot be returned or exchanged unless they arrive damaged or defective. All sales are final for these special items!

🔄 How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, product details, and reason for return/exchange
  3. Wait for Instructions: We’ll email you within 2 business days with return authorization and shipping address
  4. Ship Your Item: Package the item securely and ship to our Houston workshop
  5. Get Your Refund/Exchange: Once we receive and inspect your return, we’ll process within 3-5 business days

📧 Return/Exchange Request Template

Copy and paste this template into your email to get started:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Hello Lifesize Cutouts Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return/Exchange: [Please describe why you’re returning or exchanging]

Preferred Solution: [Refund/Exchange for specific product]

Please let me know the next steps and where to ship the item.

Thank you!

[Your Name]

💰 Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days after we receive your returned item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable
  • Timeline: Allow 5-10 business days for the refund to appear in your account

🚫 Non-Returnable Items

To keep the party going for everyone, we can’t accept returns on:

  • Custom Cutouts and personalized items
  • Opened or used products
  • Items damaged due to customer mishandling
  • Products purchased more than 15 days ago

🎁 Damaged or Defective Items

Oops! If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll ship a replacement at no extra cost!

🎈 Need Help? We’re Here for You! 🎈

Email: [email protected]

Address: Lifesize Cutouts Shop, 2165 Stiles Street, Houston, US 35572

We’re committed to making your celebration planning as fun and stress-free as possible!

Thank you for choosing Lifesize Cutouts Shop – where we bring your moments to life, one cutout at a time! 🎊