Hey there, party planner! At Lifesize Cutouts Shop, we’re all about making your celebrations unforgettable with our vibrant, life-sized cutouts and themed decorations. We want your entire experience with us to be as fun and stress-free as your party will be!
📦 Shipping Information
🕒 Order Processing Time
We work fast to get your party essentials ready! Most orders are processed within 1-2 business days after payment confirmation.
🚚 Shipping Methods & Timeframes
We offer two convenient shipping options to get your cutouts to you:
🚀 Standard Shipping – $12.95
- 📮 Carrier: DHL or FedEx
- ⏱️ Delivery Time: 10-15 business days after shipping
- 🌍 Available for most destinations worldwide
🎁 Free Shipping
- 📮 Carrier: EMS
- ⏱️ Delivery Time: 15-25 business days after shipping
- 💰 Available on orders over $50
🔄 Returns & Exchanges
We want you to be absolutely thrilled with your Lifesize Cutouts! If something isn’t quite right, here’s our hassle-free return policy:
📅 Return Window
You have 15 days from the delivery date to request a return or exchange.
✅ Return Conditions
- 📦 Items must be unused and in original packaging
- 🏷️ All tags and labels must be attached
- 📋 Items must be in resalable condition
🚫 Important Non-Returnable Items
Due to their personalized nature, we cannot accept returns or exchanges on:
- ✂️ Custom Cutouts and personalized items
- 🎭 Custom Creations
- 📝 Any item that has been customized specifically for you
All sales are final for these special personalized items, unless they arrive damaged or defective.
🔄 How to Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us – Email us at [email protected] within 15 days of receiving your order
- Provide Details – Include your order number, product details, and reason for return/exchange
- Wait for Instructions – We’ll email you within 2 business days with return authorization and shipping address
- Ship Your Item – Package the item securely and ship to our Houston workshop
- Get Your Refund/Exchange – Once we receive and inspect your return, we’ll process within 3-5 business days
📧 Quick Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Lifesize Cutouts Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please describe why you’re returning or exchanging]
Preferred Solution: [Refund/Exchange for specific product]
Please let me know the next steps and where to ship the item.
Thank you!
[Your Name]
💰 Refund Information
Once we receive your return:
- ⏱️ Processing Time: 3-5 business days after we receive your returned item
- 💳 Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- 🚫 Deductions: Original shipping costs are non-refundable
- 📅 Timeline: Allow 5-10 business days for the refund to appear in your account
🚛 Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
😞 Damaged or Defective Items
🚨 Oops! If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the damage and packaging
- We’ll ship a replacement at no extra cost!
🎈 Need Help? We’re Here for You! 🎈
Email: [email protected]
Address: Lifesize Cutouts Shop, 2165 Stiles Street, Houston, US 35572
We’re committed to making your celebration planning as fun and stress-free as possible!
Thank you for choosing Lifesize Cutouts Shop – where we bring your moments to life, one cutout at a time! 🎊